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by grantwmr@gmail.com
The truth is that terrorism isn't supposed to be predictable. By inflicting the maximum amount of damage to the maximum amount of people, terrorists win their game. So when we talk about being prepared..

by grantwmr@gmail.com
Often in this new world of fears about terrorist attacks, the government creates systems of rules and regulations that most of us are unaware of. This is probably the case with the National Incident Management..

by grantwmr@gmail.com
In these days of heightened fears about our safety in relation to terrorists, it's only natural that we begin to look for ways that we might be threatened. While it might seem reasonable to look to the..

by CoachGary
Take advantage of e-mail in every possible way. It’s considered the main reason people go online, enabling them to communicate freely (and affordably) with anyone anywhere. Marketers know that e-mail is..

by ExpressionsOfExcellence
How Poor Internal Customer Service Negatively Impacts External CustomersWhile companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention..

by Stumble
Considering all things being equal, why is it that some companies flourish in the face of adversity while others crumble? Studies have proven that it is not because a company offers a lower price, or..

by venkatbabu
Spell Success with right CRM for your BusinessCRM is not just a technology and can help your small business grow. Once you’ve decided to employ a Customer Relationship Management System, you need to keep..

by lazysubmit
“Be in harmony with yourself and let things take a natural course”Now when Lao Tsu was writing many hundreds of years ago, I bet he wasn’t struggling with concerns about whether to make money online by..

by ExpressionsOfExcellence
Customer relationship management tools abound, yet let's hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit. Your voice can convey concern, care and compassion...

by ExpressionsOfExcellence
Saluting the Squawkers: Complaints Often Key to Improving Sales, Retention and LoyaltyIt's said nobody likes a complainer. I beg to differ. In customer service a complainer is doing you a favor. They are..