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Do you frequently hear that customers are unhappy about something, and sometimes they are downright frustrated. Yet, what you hear from your employees is, “Stupid customers! They just don’t understand..

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Towers Perrin, the corporate benefits consulting firm, surveyed over 1000 American workers and found the following: * Only 51 percent of all workers trust their organizations to tell the truth in..

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Over the years, I have been amazed at the “blinding” greed and reckless approach to commerce that some business owners have employed. Lying to customers, selling inferior merchandise, and not offering..

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Think back to recent conversations you had while you were shopping. Unfortunately, chances are very good that sales people who talked with you about their product or service used language that either..

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Seminars and events have always been implemented as a holistic experience to participants. Thus, organizing an event requires extensive planning and preparation with most work implemented at least a few..

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Buyers really like pictures. The more pictures you have, the more they’ll feel like buying their item from you, and not from your competitor. In fact, there are plenty of buyers who will literally leave..

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Normally I dispense highly-intelligent small business advice in response to thought-provoking questions submitted by future and fellow entrepreneurs. This week, however, I have a couple of questions for..

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The work environment has changed. Change has become the norm. Also the truth level of employees has decreased. This can lead to increased dissatisfaction and decreased productivity. Here are ten techniques..

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To most people Christmas is a time for worship, for family, for celebration and for giving and receiving. However, to the shrewd business owner it is also the perfect time at which to cement the corporate..

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Many "brick and mortar" stores have failed to realize the gold mine that is waiting for them online. It is quite simple for them to set up an ecommerce website and receive customers on the Internet as..