E-mail: high speed communications

For many of us who began using e-mail around the same time that we started using computers, e-mail problems or the need for email support has not really been a big issue. Although, I have to admit that while I was working full time one never really thought of the number of times that we asked IT support to help out with an errant address book, missing contacts list or when we were unable to open an attachment. I mean things like configuring accounts and backing up e-mails was done by IT support even without requests from us.

Given the above, I can begin to understand a home user's dilemma as there are a multitude of e-mail problems that can be quite taxing for a lay user to troubleshoot. For example, I have no clue what is to be done when one is unable to send and receive e-mails, or when e-mails remain stuck in the outbox and refuse to move ahead. These sorts of e-mail problems require IT support or in a home users case, tech support.

Today, tech support companies function as your personal IT support person or in this case your e-mail support person. There is absolutely no reason that you have to be stuck at home with e-mail problems. A qualified and certified tech support person can be at hand 24/7 for email setup and support services. The way it works is that today there are companies that provide remote tech support via the phone or Internet. You can sign up a contract with them for a flat fee. What we are talking about is personalized remote tech support for the home user. Your contract can cover a whole gamut of computer tech support issues including email problems.

Very recently, my sister who runs a bakery from her home had to send invoices to her corporate clients for their monthly billing. When she sat down to send off her bills, she was faced with a perplexing e-mail problem. None of her e-mail clients would launch, ie she just could not open her e-mail. She called her hardware manufacturer hoping to get some e-mail support but she was knocking at the wrong door. She went online to some tech support chat rooms hoping to resolve her e-mail problem but to no avail. Late evening when she was discussing her horrible day with me she was really cross that she was going to be late in her billing cycle.

She really is an ideal candidate for tech support although she insists that she hardly ever uses her system and its only for inventory management and billing that she sits down to use her system. My reasoning to her was that even with her limited usage she may run into problems that could hamper her business, like for e.g very often her clients send pictures of cakes etc that they would like made and what if the images don't open.

An attachment not opening is an oft faced e-mail problem by users. Another common e-mail problem is that of disappearing contact lists and the inability to launch the address book. These are all everyday e-mail problems that could result in delays for her business, expensive delays I may add! In fact, I am restricting myself to e-mail problems here and not even talking about virus and spyware and PC optimization…the list of tech support issues is really endless.

I think I have given her enough too think about and I won't be surprised if she calls me tomorrow looking for the contact number of a good tech support company. She may take a while to make up her mind but she does know what is good for her business and good quality e-mail tech support company definitely is!

Joseph John is a technical expert with iYogi. iYogi a Computer, microsoft vista help and technical support vendor is the winner of Red Herring Top 100 Award, helps. iYogi provides computer help, windows vista repair, computer support, Microsoft support, dell support, computer repair, computer tech support etc. by Microsoft Certified Technician.