Call Recorder Technologies: VPI-Corp-Now Doing Much More Than Ever Before

Call recorder systems were once very basic solutions built to record all or a sample of calls along with some rudimentary telephony data. Generally deployed for compliance and liability purposes, call recorder systems were viewed as a backroom necessity that occasionally served a purpose whenever a customer dispute occurred. Over the past decade, the role of the call recorder has changed a great deal. The value of recorded interactions and their importance for effective quality management has become a major focal point in the development of the highly advanced call recorder systems available today.

Today's flexible, elegant call recording solutions are light years away from the clunky, hardware-based beasts of the past. Gone are the proprietary parts and expensive customizations - today's advanced call recorder solutions are software based, leveraging open architecture for easy integrations and cost-effective customization. VPI's robust call recorder solutions can be customized, scaled and adapted to meet the evolving demands of organizations of all kinds - from small- and medium-sized contact centers to global enterprises employing any combination of in-house and remote employees. VPI CAPTURE PRO is the most progressive, ground-breaking call recorder and screen data call recorder available today. Highly reliable, easily implemented and remarkably effective in virtually any environment, VPI CAPTURE PRO can record multimedia interactions from a wide range of network configurations, TDM and VoIP telephony environments, and across any number of locations. Powered by VPI Fact Finder™, VPI's powerful desktop screen analytics engine, the call recorder tags important employee screen events and facts to call recordings for automated call classification and analysis centered on key business issues.

In recent years, it has become generally recognized that recordings of customer interactions contain a vast amount of intelligence about an organization's processes, customer satisfaction, front-line employee performance, revenue opportunities, and chances for improvement of strategic position in the marketplace. Recorded interactions between agents and customers are a veritable gold mine of business intelligence, yielding insights into agent performance, product or service perception, and customer satisfaction. Intelligence garnered from customer interactions can be used to improve managerial decisions and investments made by strategic-level departments such as sales, marketing, human resources, research and development, finance, or operations.

The days of recording just for compliance and liability are long gone. The call recorders of today are the fundamental building blocks of sophisticated workforce optimization suites that are transforming the way organizations of all kinds conduct business. The VPI EMPOWER suite is a perfect example. VPI EMPOWER offers a rich, business-centric set of tools that make a significant impact on an organization's bottom line - mitigating risk, streamlining and enhancing quality management and optimizing performance. VPI EMPOWER combines and enhances the benefits of VPI CAPTURE PRO, VPI QUALITY PRO and VPI PERFORMANCE. Individually, each software solution is robust and powerful, but they are exponentially more valuable when integrated.

VPI enables the world's leading businesses and government agencies to proactively capture, analyze and leverage their multimedia interactions in real time to help improve workforce performance, build customer loyalty, minimize risk, and ensure regulatory compliance. For more information please visit vpi-corp.com/Call-Recorder.asp