Call Recording Systems: VPI-Corp-Can One System Meet All Your Needs-Both Now And In The Future?

Call recording systems come in all shapes and sizes. Selecting the best call recording solution for your organization's specific needs can be tricky. Do you need to record for compliance and liability purposes? Or, are you more focused on your quality management goals? What kind of telephony environment does your organization currently utilize - traditional, digital, VoIP, or a combination? Is your organization growing or downsizing? Do you record multiple locations, and if so, is it easy to administer the call recording system in order to access and analyze any and all recordings, by site, by group, and even down to individual calls? How many technologies do you currently have in place? Would the new call recording system have to integrate with any of them? There are indeed many questions to answer and issues to address in the quest for a new call recording system. VPI has been listening to these questions from its customers for over 15 years, and has designed flexible solutions that can adapt to, and work within, virtually any environment - meeting the needs and expectations of organizations of all types and sizes.

For organizations seeking compliance and liability call recording, such as public safety agencies, security companies, government bodies, and financial institutions, VPI developed VPI CAPTURE PRO. As the industry's most secure and feature-rich audio and data recording solution, VPI CAPTURE PRO enables organizations to seamlessly capture, assess, assemble, and share their recorded communications from a combination of radio, CAD and telephone systems - traditional and VoIP. In addition to handling compliance and risk management, VPI CAPTURE PRO enables federal, state, local, and private organizations to improve the quality of their mission-critical voice and data interactions and deliver first-rate public safety services.
If you're looking for a call recording solution that will help you achieve your quality management goals, VPI CAPTURE PRO is by far your best bet. Whether or not you use a formalized quality evaluation process, VPI CAPTURE PRO allows you to monitor and improve the customer service quality delivered by your local or locate and playback high value call recordings directly from a variety of standard reports, and leverage best practice remote employees, focusing on the most pressing business issues. You can monitor live calls across multiple locations, conveniently calls for training - call recordings are highly portable in standard formats and small file sizes.
With the VPI CAPTURE PRO call recording solution you can rest assured that whatever your needs may be, and whatever kind of technology and telephony environment you may have - both now and in the future - all of your immediate needs will be met, and you will be fully equipped to rise to every challenge that lies ahead. VPI's open standards call recording technology welcomes change and meets the associated challenges with many options for fast and cost-effective reconfigurations in order to satisfy changes in legislation, increased capacity, new geographic distribution of your employee teams, or changes between centralized and distributed operation.

VPI enables the world's leading businesses and government agencies to proactively capture, analyze and leverage their multimedia interactions in real time to help improve workforce performance, build customer loyalty, minimize risk, and ensure regulatory compliance.