Max Bupa combined with Integrated Grievance Management System

The integration will be a platform for policy holders to easily access and register their complaints or concerns that either Max Bupa or IRDA and keep track of those places

Max Bupa Health Insurance has successfully integrated IRDA from 'Integrated Grievance Management System (IGMS)' in real time what the health insurance company for the first time in the country have a system in place.

The integration will be a platform for policy holders to easily access and register their complaints or concerns that either Max Bupa or IRDA and track anywhere. Both systems have all the information needed to synchronize in real time. Bupa, which has a wide experience of health insurance in the world, has allowed Max Bupa to set up IT systems with significant capabilities, which facilitates integration.

IGMS is a system developed by the cell to protect consumers IRDA to help consumers in the recording and monitoring thereafter complaints. This makes it easier for customers or policy holders to resolve any concernsthey may have. IGMS Access is available to all insurers both life and non-life sectors.

Being the first among insurance companies to implement an integrated online service for its customers, Max Bupa has always stood for being the first in the industry to introduce innovative products and services. Thecompany has products such as loyalty programs regarding health, the product of the First Family, which addresses the need of the Indian joint family and can cover up to 13 relationships, among other initiatives.