Understanding the Lemon Law: NC Consumer Protection

According to NC lemon law, a "lemon" by definition is a new vehicle with any nonconformity, defect, or combination of defects, which are not repaired within a reasonable number of attempts or a reasonable amount of time, and may entitle you to compensation via legal recourse. In the state of North Carolina, "lemon law" attempts to define certain situations which entitle consumers to their money back after they buy a new vehicle. Now, to be considered a lemon, your vehicle doesn't have to be breaking down or falling apart before your eyes. If you are concerned enough to be reading this, chances are you have a lemon in your possession.

The following are some steps you can take to make sure you're protected under lemon law, North Carolina specific, that is. As with most legislation, every state has different statutes and criteria when it comes to lemon law, so make sure to check your own state's laws if you're not a resident of NC.

-Any time you purchase a car (new or used), read the warranty and owner's manual carefully and follow all maintenance guidelines.

-Take the vehicle to an authorized dealer for repairs as soon as you notice a defect. Give them a detailed list describing each defect each time you take the vehicle in for repair. Make sure to keep a copy for yourself in case they attempt to make adjustments or reword your original complaints.

-Ask for detailed repair orders for all warranty work and hold onto them in case you need them later. Make sure they're accurate and they acknowledge and address your complaints.

-The repair orders should show how many days the vehicle was in the shop--make sure to check this every time.

-Maintain your own records of the number of days the vehicle was in the shop. Also keep track of dates and mileage when you dropped it off and when you picked it up.

-Make sure to record every expense related to the repair of your vehicle. Keep track of any towing charges, rental fees, etc., and save all of your receipts.

-If the vehicle has been out of service for 15 business days, or after the third repair for the same defect, notify the finance company and the manufacturer in writing and send it by certified mail, return receipt requested. Ask the manufacturer to have the car fixed or provide you with a defect-free replacement; remember to send a copy to the dealer.

-Keep copies of all your correspondence with the dealer, mechanic, and manufacturer.

-Do not stop making payments or try to return the car to the lot. At this point you should consult with an NC lemon law attorney if you want the dealer/manufacturer to start taking you seriously.

Written by Kacy Suther. Learn about the North Carolina lemon law. Find out if you have an NC Lemon Law case. Get a free quote and more info about lemon law North Carolina: attorney Sean Soboleski at http://www.nclemonlawattorney.com