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User Name: Kate Tammemagi
User Homepage: http://www.focustraining.ie
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User Bio:
Kate Tammemagi is a respected Customer Service Trainer and Consultant in Ireland. She has extensive experience designing and delivering customized Customer Service Courses. and Telephone Skills Courses.
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Articles submitted by Kate Tammemagi

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1: Managing your Sales Leads Through The Sales Cycle
2: Communicating Effectively, Tips for Effective Workplace Communication
3: Communication Skills - First Steps in Communicating Effectively
4: Presentation Skills - Tips for Making Effective Presentations
5: Telephone Skills Training - the Structure of an Effective Telephone Call
6: Team Building Goals - What are the Objectives of Team Building?
7: Sales Presentations, Success in the First Contact Sales Meeting
8: The Objectives in Managing People - People Management
9: The Definition of Exceptional Customer Service
10: The Best Source of Sales Tips and Techniques for Sales Professionals
11: Improving Management Style - Methods of Reinforcement
12: The Advantages of Teamwork at the Office
13: Positive Attitude in Sales - Use These Words That Sell
14: Professional Sales Training - Managing Leads to Generate New Sales
15: Management Coaching, Using Learning Styles in Coaching and Training
16: Giving Feedback to Manage Performance
17: What is Good Customer Service? What is Exceeding Expectations?
18: How to Build a High Performing Team
19: Improving Sales Results, Success in making Sales Appointments
20: Insurance Industry - Increase Sales and Retention from your Customer Service Team
21: Team Leader Training - Why run Team Meetings?
22: Team Building in Business - What is a Team?
23: Telephone Skills - How to avoid Irate Callers in Customer Service
24: Team Leadership - The Importance of Aligning the Team to Achieve Goals
25: Customer Service Training - Improving Skills in Call Centres
26: Customer Service - Top Telephone Tips and Techniques
27: Writing Effective Business Reports
28: Team Leader Training - the Benefits of In-house Training
29: Leadership - Inspiring the Team to Achieve Goals
30: Telephone Sales - Building Beliefs Essential to Success

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