What Exactly is ITIL

ITIL is an abbreviation for Information Technology Infrastructure Library, when breaking down the abbreviations it already makes the name a little clearer, but let´s look a little deeper into ITIL.

ITIL® is a comprehensive and consistent documentation of best practice for IT Service Management. Used by thousands of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organizations' growing dependency on IT and embodies best practices for IT Service Management.

The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services.

ITIL® is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.

ITIL has recently undergone a major and important refresh project. It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.

The Benefits of Using ITIL -

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

• reduced costs
• improved IT services through the use of proven best practice processes
• improved customer satisfaction through a more professional approach to service delivery
• standards and guidance
• improved productivity
• improved use of skills and experience
• improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.

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A+, Network+, Security+, CCNA, MCSE, MCITP, Computer Forensics and ITIL courses. For more information please visit www.KnowledgeCenterInc.com or call us at 703-297-4600.