Overview of a DigitalLine VoIP service

RingCentral, a widely known provider of telephone communications tools, has been offering virtual phone service- particularly for small businesses. RingCentral dons the role of a virtual receptionist, totally managing all phone calls and faxes that are received at the office. The big advantage is, it reduces overhead costs and helps employees with more valuable time to concentrate on developing the business. Recently, RingCentral added VoIP for their system - calling it DigitalLine. An adaptor comes free and competitive VoIP rates apply.

Optional DigitalLine VoIP Phone Service has the unique facility to instantly add digital phone lines wherever you have high-speed Internet access - capable of easily connecting satellite offices, home offices and remote employees. It is compatible with your existing standard telephones, IP phones or your PC using a RingCentral Call Controller.

DigitalLine VoIP service elevates the virtual phone system to a comprehensive business communication solution, facilitating making and receiving calls using the broadband Internet connection. Regardless of your telephone traffic, DigitalLine will be far more cost-effective than the traditional phone service. There is the exhaustive Call Log that will record all incoming and outgoing calls.

The facility exists to answer and initiate DigitalLine calls from - RingCentral Call Controller with SoftPhone or the already available analog telephone using an ATA adapter or a digital IP phone that connects directly to the network connection.

Standard features

1. Call anywhere in the U.S. and Canada for a single low rate.

2. Unlimited inbound calling to local RingCentral numbers when answered on DigitalLine.

3. Capable of using DigitalLine with your existing analog phone through a hardware (ATA) adapter

4. Multi-way calling/ call conferencing. With a regular phone, it is possible to conference up to three callers.

5. Ability to view caller ID of incoming calls and facility for extension dialing

6. Quick access to view voicemail messages either directly on SoftPhone or conveniently by dialing *86.

7. Abbreviated dialing up to 10 numbers with single digit dialing.

8. Press *69 to return a missed call, if the caller ID is not empty

Advanced Features

1. Using SoftPhone - possible to record and store conversations. Can access recorded calls on your PC and email them to your colleagues.

2. SoftPhone with full call controller functionality

3. Select your caller ID to be displayed when you make calls from your RingCentral

4. Can even use your toll free number as your caller ID.

5. Transfer calls in real time

6. Unified call logs far all incoming and outgoing calls in a single call log

7. View missed phone calls on your SoftPhone and Internet phone.

Basic configuration involves registering your account, receiving your phone number, and then setting up the auto-attendant so that customers hear what you want them to. Advanced customization cover features like call forwarding, voice mail retention, call routing, and even call screening and blocking. The process is fairly easy once you become familiar with the interface.

RingCentral enables small and midsize businesses to have what might otherwise be unaffordable smart-PBX features. The other two VoIP contenders in the market are Microsoft Response Point and Avaya Quick Edition/ Netgear VoIP - both of which require an on-site hardware/software combination. RingCentral is different as its IP-capable PBX offers a service delivered entirely over the Internet. You need neither an on-site PBX nor a phone consultant.

RingCentral is a company that immensely cares for the customers and that possibly is one key to its success. All their products and services are carefully designed with the user's needs in mind.