RHUB Remote Support

Remote support system helps to provide personalized support to computer systems all over the world. While providing support you can get to view and take control of the desk top, and the applications as well, and diagnose and solve the problems remotely in real-time. Remote support system cuts down time drastically, providing decrease in call time resolution, cut down on-site visits, and reduce overall costs.

RHUB Remote Support system redefines the way support systems should be, in providing services to consulting and IT organizations. RHUB Remote Support system provides fast response, with easy and secured remote support services. It provides a greater customer satisfaction experience, with easy global reach, providing greater cost benefit to the customer.

RHUB Remote Support system provides great benefit to business organizations, providing services to resolve support issues, increasing the service call capacity, and reduces the incident handling time. Besides cutting down on travel costs, RHUB Remote Support system provides speed of reach to your clients, giving the service provider complete control of the remote computer. It provides unattended support services through full functions of RHUB remote access appliances.

In providing support service, RHUB Remote Support system acknowledges the attendee straight away as soon as he joins the support meeting. From here on, the computer is entirely left with the support provider. While the support session is running, if the computer is re-booted, it will automatically join the support meeting, with the full control passed on to the provider. The computer can even be booted remotely without anyone's assistance.

http://www.rhubcom.com/web_conferencing/remote_support.html