EPABX – Business Communication Systems

EPABX is commonly known as Electronic Private Automatic Branch Exchange. Its features are given below:
1. Extension to extension call:
When one extension user wishes to talk to another extension user operate as follows:
a) Lift hand set, Hear Dial Tone.
b) Dial extension number.
c) Wait for Ring back tone.
d) Speak when called party answers.

2. To hold a line (extension or trunk):

You can hold a conferencing (extension or trunk) by the following procedure for onward activities as call consult, call transfer, call parking or conference.

Procedure:

a) During Conversation.
b) Hook flash.

You get service confirmation tone for few seconds while the other party get Music on hold. Now you can retrieve back the hold by hook flash again

3. Call consult:

It is often required to consult your colleague / staff while conferencing with an external (or internal) caller. This enables you to talk to other extension while first party is put on hold with music and cannot listen your consultations.

Procedure:

a) Hold the line (As explained in point 2 above)
b) Dial another extension number.
c) Talk with him/her.
d) Flash again to retrieve first party and release 2nd party.

4. Redial (* or 12):

Any extension user can repeatedly dial the last number, if external, without pressing all the numbers again. For this follow the procedure below:

a) Disconnect previous call by pressing hook switch for more than ‘1’ second.
b) Lift handset, hear dial tone
c) Dial * or 12.

The last dialed number will be redialed automatically. Kindly wait for Dialing to complete and hear either the ring Back or Busy Tone from the telephone instrument.


5. Auto redial: (Available in ULTRA series only)

Any extension user can automatically redial the outside number up 99 times (default 5 times).

a) Dial 60 to set auto redial.

The system will automatically redial the external number and if engage then try again and if it is ringing will give ring on your extension and when you lift hand set you get connected automatically.

a) Dial 61 to cancel auto redial.

6. Auto call transfer: (This feature requires additional CLI Card)

The incoming call will be transferred to the desired extension number if stored in auto redial buffer. For example if you are having caller id facility on trunk lines from department and you want that calls from your home lands on your extension directly not on reception the you can store your home number in auto redial buffer max 10 such numbers can be stored in the buffer.


Factors that will make EPABX products most preferred in the market are reliability, unique characteristics and economic rates.

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This article has been published by Hindustan Communications, business communication systems and telecom products.

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